A Day in The Life - Generalist

May 10, 2021 | by Kelly Moore | A Day in the Life

I normally start my day at 6am. I hit the shower straight away. Myself and my husband have a fairly strict routine. We have one-year-old so her Daddy gets her out of her cot and into her clothes. He then passes the baton, so to speak, and I give her morning bottle. We take her to her creche and then we go in opposite directions to work.

We live in an apartment in the Beacon South Quarter in Sandyford so from there it is easy to get the Luas into town and walk down to the office. I’m based in George’s Quay. I’m usually in there for about eight o’clock. I don’t have breakfast until I get into the office. We have the wonderful luxury of the most amazing facilities where we work and I take full advantage of that.

There are a few of us who always have breakfast together. It’s like a kind of ritual really and it’s nice to catch up with people. We are quite spread out across different offices so we don’t see as much of each other as we used to and it’s important to keep in touch. It feels like you’re sitting with friends. We actually don’t talk about work. We talk more about family, weekends and what has been going with us outside of work. It’s kind of an unwritten rule.

We have our management meeting every morning at 9am. That usually lasts around twenty minutes. We have a catch- up and everyone says what’s on their agenda for the day. It means everyone knows what’s going on and what others are up to. That’s important. Because it’s security no two days are the same and you need to know how every part of the system or team is working, what’s gone on the day before and what’s to come in the day ahead.

My role as a Generalist means that I deliver and co-ordinate all the training across the group. I have been with Provincial for five years. I joined the company from a retail background having heard about the role from a former schoolmate who worked as a manager here. I started out at reception but I found that I was constantly being asked to turn up at meetings and offer input in other areas of the company. They would ask me to help out with training. At first it was just little bits here and there; they would ask me to talk to new hires and deliver parts of the training programme but it seemed to be a little more every time. After a while they sat me down and encouraged me to look into it a little further. So after a year at reception, I moved into the training side of things.

I was the first Generalist for the group in EMEA which really allowed me to forge my own path and shape the role. It was an amazing opportunity and really typical of how Provincial do things. They really trust their employees.

I really like my work. There’s a really good feeling you get when you’re helping someone. You’re seeing their skills develop, you’re seeing them harness their potential and it’s key that my colleagues understand the systems, the protocols and above all the rationale behind them. I think it’s very difficult to do your job if you don’t know why you are doing it, so the ‘why’ is very important for us in training.

One of the best parts of the role is when you can identify gaps in knowledge and then try to sort that out. Sometimes people can be shy so you might have to approach them about it or they might come to you. But it’s very fulfilling when you get the result and you see the fruits of your labour.

There is quite a difference between those who have been with us a while and new hires. We get some new candidates who have come from other security backgrounds and when they come in it’s very important to show them how differently we do things at Provincial. They might have come from a place where they were staring at cameras all day and monitoring the same site. In our system, we rotate everyone every forty minutes so they are always new challenges and we like it that way. The training for new hires happens once a month, every month and it’s really great fun and it’s a very positive, upbeat way of delivering training.

By midday we have usually got a lot done so we all break for lunch at twelve o’clock. We stick to that religiously. I am a massive fan of variety so I mix it up every day. There is a lot on offer.

The afternoons are very busy and to be honest each day is quite different. I deliver one-to-one training sessions and group training sessions across the different campuses in the city. So we are constantly on the move, in and out of the different sites. I think that is really important because it means you’re not just attached to one building or one team, you’re seen across the whole organisation, all the time. You get to meet everyone, you get to know everyone and they get to see you. It also means I get some exercise.

I normally finish at about five o’clock. I have to make sure I am back to collect my daughter from creche. It’s not like before where I might stay back and do the extra hours that I did before.

I get the Luas home and pick her up from creche. We try to spend some quality time together before I put her down for seven. She’s always been an amazing sleeper.

When we get Nina to bed, myself and my husband sit down, have our dinner together and catch up with each other. We just chill out and relax then. I don’t usually get to bed until around eleven. I’m sure I need to go to bed earlier but I’ve always been like that and if I did go to bed earlier, I’d just be lying there thinking about things so I prefer to unwind, read a book and go to bed tired.

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